At Freedom Fitness Lichfield, we are committed to protecting and preserving the privacy of our visitors when using our site or communicating with us electronically.
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Under the GDPR your rights are as follows. You can read more about your rights in details here;
You also have the right to complain to the ICO www.ico.org.uk if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Cookies that we use are;
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Our EMS provider is Mailchimp. We hold the following information about you within our EMS system;
We collect information from you through various means to provide the services you have requested when making an enquiry or booking request on our website, completing a survey, subscribing to mailing lists and when contacting us both on and offline including:
We do not store financially sensitive information such as credit card numbers, bank details or security numbers. Payment of accommodation services are made to the accommodation provider by you and according to their terms and conditions. From time to time, we may assist you on passing this information to the accommodation provider on your behalf but will only do so if requested by you. If this should change in future and we begin processing payments, this policy will be amended and you will be notified at the time of placing your booking request.
We use the information that we collect from you to provide our services to you, along with those of the accommodation partners we work with. In addition to this we may use the information for one or more of the following purposes:
We will only contact you via email where you have provided express consent. Where such consent has been provided it can be withdrawn by you at any time by contacting us directly via email@example.com or by clicking the unsubscribe button on our promotional and newsletter emails.
We will always treat your personal data with the utmost care and we will never sell or lease your personal data to other companies or third parties for any purpose.
Your details will be supplied to our accommodation partners and booking/survey software providers strictly for the purpose of processing the booking request/enquiry/post-stay survey related to the accommodation that you, yourself have completed an enquiry or booking form for.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller remove the data.
You have the right to access personal data/information which we hold about you by contacting us at any time. To exercise the right to access your personal data/information please write to:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you. We may also invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail, telephone or SMS. We will seek your consent for this where necessary under Data Protection Law.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and if you do not wish to consent then please do pay attention to the marketing consent check boxes.
You also have the right to ask us not to process your personal data for marketing purposes at any time. This means you can change your mind about receiving marketing communications from us when you have previously consented to this. You can opt-out of receiving such communications by clicking the “unsubscribe” link on any email that we send to you or by emailing firstname.lastname@example.org at any time.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Why we process personal data
Legal grounds for processing personal data
Data privacy user rights and how to exercise them
How to contact us about data privacy
Information We Collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
Use of Your Information
The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website. If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.
We use the data you provide us to communicate with our membership and supporters about activities and special offers.
What is our legal basis for using your data?
In order to hold and process your data we are obliged to identify the lawful basis upon which we do so. The lawful basis is different for the different purposes identified above.
Purpose: Informing Members and Supporters of Activities and Offers
Lawful Basis: Public task.
We keep members and supporters informed of activities we believe they will be interested in.
Purpose: Communicating with Members about their membership
Lawful Basis: Public task.
We process your membership and personal data with respect to your membership position inline with your agreed participation.
From time to time we may need to share some of your data with third party data processors (such as technology providers, website hosts, online systems). Where we do so we will have a data processing agreement with the third party, and where they are located outside the European Economic Area (EEA) we will ensure that they provide enough security and privacy to enable us to meet our legal obligations to you.
An example of this would be where we use a third party email provider to deliver our emails to you. We would need ot share your email address with the supplier to carry out this function but thier processing of your data would be in line with a data processing agreement we would have with them.
How long do we keep your data for?
Where you join as a member your data will be held for as long as you maintain your membership.
What rights do you have?
You have a number of rights under data protection law. Some of these rights and how you can exercise them are set out in this section, more information can be found from the Information Commissioners office (https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/).
We will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.
The right to be informed
A right to access your information
You have a right to ask us to send you a copy of your all personal data that we hold about you (subject to some exceptions). A request to exercise this right is called a "subject access request" and must be made in writing to: email@example.com or to: Data Protection Officer,
A right to object to us processing your information
You have a right to object to us processing any personal data that we process where we are relying on legitimate interests as the legal basis of our processing. You also have the right to withdraw your consent from our processing that requires it (such as our email communications). Every communication will have an option for you to withdraw your consent directly, or you can email firstname.lastname@example.org at any time to exercise this right.
A right to ask us not to market to you
You have the right to opt-out of any marketing or personally addressed direct mailings we send to you. If the communication is electronic it will include simple links and instructions to ‘unsubscribe’. For other media please email email@example.com or write to Data Protection Officer,
A right to have inaccurate data corrected
You have a right to ask us to correct inaccurate data that we hold about you. If we are satisfied that the new data you have provided is accurate, we will correct your personal data as soon as possible.
A right to have your data erased
A right to have processing of your data restricted
You can ask us to restrict processing of your personal data in some circumstances, for example if you think the personal data is inaccurate and we need to verify its accuracy, or if we no longer need the data but you require us to keep it so that you can exercise your own legal rights. Restricting your personal data means that we only store your personal data and don't carry out any further processing on it unless you consent or we need to process the data to exercise a legal claim or to protect a third party or the public.
To exercise any of the rights above please email email firstname.lastname@example.org or write to Data Protection Officer,
To further understand your rights please visit the website of the Information Commissioner's Office (ICO) at http://www.ico.gov.uk.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Third Party Links
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.